How Can I Return a Product?
iFuture Technology reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the Website. Only sealed, undamaged and unused items may be returned. Any expenses incurred for the process of returning a product back to iFuture Technology will be borne by the buyer and iFuture Technology reserves the right to recover such cost from the buyer by any means at its disposal if the buyer does not bear the expense.
How Can I Cancel Or Change My Order?
- BEFORE ORDER HAS BEEN SHIPPED:- iFuture Technology reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the Website. Only sealed, undamaged and unused items may be returned. Any expenses incurred for the process of returning a product back to iFuture Technology will be borne by the buyer and iFuture Technology reserves the right to recover such cost from the buyer by any means at its disposal if the buyer does not bear the expense.
AFTER ORDER HAS BEEN SHIPPED:- In a case where the order has been shipped and customer would like to cancel the order, then as the order would have left our premises, we cannot cancel the order. But the customer should not accept the order, and ask the courier to return back to us, without opening the parcel. The refund will be initiated within 3 business days after the parcel has been received back at our office.
In such scenarios, the customer would have to pay 5% order cancellation charge, and the packing and shipping charge, and return shipping charge. We will initiate the refund to customer, the balance after charging the customer for order cancellation fees, forward shipping charge, and return shipping charge. If the customer has opened the parcel, then the returned items will be verified, and the refund will be initiated after verification within 5 business days.
Replacement for wrong item:
- ISSUE REPORTING WITH VISUAL PROOF: If your item is not working or appears defective, please take clear photographs of the item from different angles and record a video explaining the issue. This visual evidence is crucial for us to understand the problem better.
- REPORTING TIMELINE: It’s important to report any issues with your item within 5 days from the date of delivery. Reports made after this period may not be eligible for return or refund.
- INVESTIGATION PROCESS: Once you’ve reported the issue and provided the necessary visual proof, please be patient. Our technical team will review the evidence, investigate the issue, and get back to you with a final resolution. We aim to resolve such matters as quickly as possible, but thorough investigations take time.
- RETURN COSTS AND REFUND POLICY: If a return is approved, we will bear the cost of returning the defective item. Instead of a direct monetary refund, we will issue a coupon code equivalent to the amount of your return. This coupon can be used for your next order with us, providing you with a seamless shopping experience.
- RETURN SHIPPING INSTRUCTIONS: For returns, we request that you use only INDIA POST REGISTERED post services. This ensures that the return is secure and can be tracked effectively. Please send us the tracking details via email or WhatsApp, as soon as you have shipped the item back to us. This allows us to monitor the return process and ensures that your return is processed efficiently.
- REPLACEMENT ITEM SHIPPING METHOD: In the event that a replacement item is approved following our return and investigation process, the replacement will be dispatched exclusively through India Post services. This ensures a reliable and traceable shipping method, allowing both you and us to monitor the delivery progress of your replacement item. Please be assured that we strive to expedite the shipping process, ensuring that your replacement reaches you in a timely manner.
Shipping Policy
Tracking Responsibility: It is important for customers to actively track their parcel using the provided tracking details. Tracking information is typically provided via email or on our website. Customers should regularly check the status of their shipment to stay informed about its location and estimated delivery date. This helps ensure a smooth delivery process and allows for timely updates if any issues arise.
Parcel Tracking: Customers are expected to closely monitor the tracking details of their parcel. This includes checking for any delivery attempts or notices left by the courier. It is the customer’s responsibility to arrange for someone to be available to receive the delivery, especially if a signature is required. Monitoring the tracking information helps customers anticipate the arrival of their package and take necessary actions if any delivery issues occur.
Customer Responsibility for Address: To ensure successful delivery, customers must provide accurate and complete shipping addresses during checkout. We are not liable for parcels that are undelivered due to insufficient or incorrect addresses provided by the customer. It is the customer’s responsibility to verify that their shipping address is correct before finalizing their order. Additionally, customers should be available to receive communication from the delivery personnel to avoid missed delivery attempts.
Reshipping Charges: In the event that a parcel is returned to us due to an insufficient or invalid address, the customer will be responsible for the reshipping charges. This includes situations where the courier marks the address as “insufficient” or “not valid.” Customers should carefully review their shipping information during checkout to avoid any potential delays or additional charges. By covering the reshipping costs, customers can ensure prompt re-delivery of their order.
Delivery Timelines: While we make every effort to deliver orders within the specified timeframe, please note that shipping times may vary depending on factors such as the destination, shipping method selected, and courier service used. Customers can refer to the estimated delivery date provided at checkout for an approximate timeline. However, please understand that unforeseen circumstances or delays beyond our control may affect delivery times. We appreciate your patience and understanding in such situations.
Shipping Costs: Shipping costs are calculated based on various factors, including the weight of the package, destination, and selected shipping method. These charges are determined by the courier service and are displayed at checkout before the order is finalized. Customers have the option to choose from available shipping methods based on their preferences and delivery requirements. By providing transparent shipping costs upfront, we aim to ensure clarity and transparency in the ordering process.
International Shipping: For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s customs department. These additional charges are not included in the product price or shipping cost and are the sole responsibility of the customer. We recommend familiarizing yourself with your country’s customs regulations to anticipate any potential fees associated with importing goods. Customers may also need to provide additional documentation or information to facilitate customs clearance for their order.
Returns and Refunds: Please refer to our Returns and Refunds Policy for detailed information on our procedures and guidelines regarding returns, exchanges, and refunds. We strive to provide a seamless shopping experience for our customers, and our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency.
Identification Sharing: Customers should exercise caution when sharing personal identification or sensitive information with delivery partners. We never ask customers to share bank-related OTPs (One-Time Passwords) for delivery purposes. If you encounter any suspicious requests or behavior from delivery personnel, please report it to us immediately.
Returns and Refunds: Please refer to our Returns and Refunds Policy for detailed information on our procedures and guidelines regarding returns, exchanges, and refunds. We strive to provide a seamless shopping experience for our customers, and our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency.
Contact Information: If you have any questions or concerns regarding our shipping policy, or if you require assistance with tracking your order, please do not hesitate to contact us. Our customer support team is available to provide assistance and address any inquiries you may have. You can reach us via email or by Whatapp. We are committed to providing excellent service and are here to help ensure a positive shopping experience for our customers.
Note: This shipping policy is subject to change without prior notice. Please review this page periodically for any updates or revisions.