Customer Transparency & Policies
Return, Replacement & Cancellation Policy
Clear guidelines on manufacturing defect coverage, order cancellations, eligibility windows, and transit damage protocols.
Manufacturing Defects Covered
Strictly for verified, un-soldered factory defects with mandatory unboxing video proof.
5-Day Strict Reporting Window
Reports after 5 days of delivery are ineligible for inspection or replacement.
Inspect Before Accepting
Reject parcels showing exterior tears or damage directly to the courier.
India Post Returns
Authorized returns must be dispatched exclusively via India Post Registered Post.
1. Order Cancellation & Changes
All cancellation requests are subject to internal review and approval based on procurement status and product availability:| Order Stage | Condition / Policy | Applicable Deductions |
|---|---|---|
| Before Dispatch (Regular) | Cancellation requested prior to order processing and warehouse handover. | 10% platform & payment gateway processing fee deducted. |
| Pre-Order / Advance Order | Items specially arranged or procured from suppliers for the client. | Generally non-cancellable; if approved, minimum 20% cancellation fee. |
| After Dispatch | Package already dispatched. Customer must reject parcel without opening. | 15% cancellation fee + forward shipping + return shipping costs. |
2. Manufacturing Defects Policy (Strict Terms)
Strict Factory Defect Coverage: We cover genuine, verifiable manufacturing fabrication defects provided the component is in 100% brand-new, untouched condition. Due to the sensitive electrical nature of electronic components, coverage is strictly governed by the conditions below to prevent misuse.
Mandatory Eligibility Criteria:
- Unbroken Unboxing Video Proof: Customers must provide a single, continuous, unedited unboxing video starting from the sealed outer courier flyer showing the shipping label, opening of the package, and clear macro view of the untouched component. Videos with cuts, pauses, or recorded after opening the package will not be accepted.
- Pristine, Un-Soldered Condition: The component, PCB, or module must show zero signs of soldering, desoldering, flux residue, lead trimming, header pin bending, or thermal stress. Any attempt to solder or modify the item immediately voids all coverage.
- Strict 5-Day Window: The defect report accompanied by complete video evidence must be submitted via email ([email protected]) or WhatsApp within 5 calendar days of recorded delivery. Requests received on or after Day 6 are strictly ineligible.
- Wrong Item Shipped: If an incorrect value, package, or component variant was delivered, it must be reported untouched in its original sealed anti-static or tape packaging.
- All returned items undergo rigorous microscopic and electrical bench analysis at our technical facility before any decision is made.
- Automatic Disqualification: Claims are immediately rejected if our lab detects any sign of overvoltage, reverse polarity, burned silicon/tracks, short-circuit damage, electrostatic discharge (ESD), overheating, or external physical force.
- Rejected Claims: If a returned item is determined to have failed due to user circuit errors, incorrect wiring, or soldering attempts, no replacement or refund will be issued, and the customer must bear all forward and return shipping costs to retrieve the item.
- Approved Claims: If a genuine manufacturing defect is confirmed by our technical lab, we will issue a replacement unit or store credit and reimburse the India Post Registered Post shipping charge.
Strict Notice on Electronic Components: Microcontrollers, ICs, transistors, voltage regulators, and development boards are sensitive to external wiring errors. We do not accept returns or replacement requests for components that have been connected to power, wired into breadboards, or soldered. Please inspect all specifications and package footprints before integrating components into your project.
3. Damaged Parcel Policy (Critical)
Important: Reject Delivery if Package is Damaged! If your parcel arrives with noticeable tears, crushing, punctures, or signs of tampering, you must reject the delivery on the spot and inform the courier executive that the package is damaged.
- No Claims After Acceptance: If you accept an outwardly damaged parcel and subsequently report broken or missing items, we cannot entertain disputes or issue refunds, as postal carriers void transit insurance once delivery is accepted.
- Free Reshipment on Rejection: When you properly reject a damaged parcel, the courier returns it to us, and we dispatch a fresh order at zero extra charge to you.
4. Shipping & Address Responsibilities
- Accurate Address: Customers must supply complete street, landmark, and correct 6-digit postal pincode. We are not liable for non-delivery caused by invalid addresses.
- Reshipping Costs: If a shipment returns to us marked “Insufficient Address”, “Addressee Left”, or “Unclaimed”, the customer is responsible for re-dispatch shipping charges.
- Active Tracking: Customers are advised to monitor the dispatch status and coordinate with local delivery personnel to ensure successful receipt.
