Help Center & Knowledge Base
Frequently Asked Questions
Find instant answers to common questions regarding shipping carriers, order tracking, payment methods, accounts, and return policies.
What shipping methods are available? Shipping
We provide multiple shipping methods depending on your delivery location and speed requirement. Our primary carrier is India Post (Speed Post / Registered Post). For commercial, express, or volume orders, we also offer DTDC, Anjani, Mahavir, and other surface/air logistics partners.
Do you ship internationally? Shipping
Yes. International clients interested in purchasing components or kits from outside India can contact our export desk directly via email at [email protected] or through WhatsApp. We will coordinate air shipping quotes and custom export documentation.
How long will it take to get my package? Shipping
Delivery time depends on your shipping selection and location. India Post Speed Post typically delivers in 10–15 working days (and as fast as 4 days in nearby regions). Express courier methods usually arrive within 4–8 business days. Estimated delivery dates are displayed during checkout.
What is the status of my order and how do I track it? Orders
You can check real-time order updates by logging into your account, heading to My Account, and clicking the Orders tab. There you will find your invoice, item details, approximate shipping date, and postal tracking link once dispatched.
What do the different order statuses mean? Orders
- Hold: Order is on hold pending payment verification, custom procurement, or inventory consolidation.
- Processing: Payment confirmed; our warehouse team is picking, testing, and packing your order.
- Ready for Pickup / Shipment: Packed and awaiting courier collection or local counter pickup.
- Completed: Handed over to the courier partner or picked up locally.
- Cancelled: Order cancelled due to non-payment or customer request.
What payment methods and credit cards do you accept? Payments
We accept a wide range of secure digital payment options including UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, and major debit/credit cards (VISA, MasterCard, RuPay) processed through encrypted payment gateways.
Do I need an account to place an order? Account
Yes. Creating an account gives you lifetime access to your order invoices, GST input details, saved delivery addresses, and automated tracking status history, ensuring a smooth, secure shopping experience.
Is product inventory always in stock? Stock
We maintain high stock levels across our inventory catalog. In the rare event that a high-demand item is temporarily backordered, our system will notify you with the restock schedule, and we will fulfill it as quickly as possible or issue an immediate refund if you prefer.
I ordered the wrong product. What should I do? Returns
If you ordered an incompatible component by mistake, contact our support team within 5 days of delivery. Return requests require prior authorization. Products must be unopened, sealed, and returned via India Post Registered Post. A standard 25% restocking fee and shipping costs apply to approved wrong-item exchanges.
