SHIPPING

What Shipping Methods Are Available?

We offer various shipping methods, including Post, DTDC, Anjani, Mahavir, and more. Please feel free to contact us if you require a specific shipping method or if you have any questions regarding our shipping options. We're here to assist you with your shipping needs.

Do You Ship Internationally?

Customers located outside of India who are interested in purchasing our products or parts are kindly requested to contact us directly via email or WhatsApp. We will be happy to assist you with your inquiries and provide further assistance regarding international purchases. Thank you for considering our products.

How Long Will It Take To Get My Package?

The delivery time for orders is based on the selected shipping method. For example, INDIA POST typically takes 10-15 working days for delivery, although in some cases parcels may be delivered in as few as 4 days. Express shipping typically delivers within 10-12 working days or even less. Please note that these are estimated delivery times and actual delivery may vary depending on various factors.

What is the status of my order?

You can access a wealth of useful information about your order through the MY ACCOUNT section on our webpage. Just click the 'My Account' button located at the top of the page, log in, and you'll be able to track the progress of your order.

What is my tracking number?

To access more detailed information such as order status, tracking numbers, and shipping addresses, you may need to click on the "My Account" tab and then navigate to the "Order" page. There, you will find comprehensive details regarding your orders, including tracking information and shipping addresses.

How can I know the status of my orders?

We have a total of four order statuses: 1. **Hold**: This status indicates that the order is on hold due to pending payment, pending payment verification, stock issues, or a long queue in processing orders. 2. **Processing**: Orders with this status are currently being processed. 3. **Ready for Shipment / Pickup**: This status signifies that the shipment is ready to be sent to the shipping company if a shipping method is selected, or it's ready for pickup from our local outlet. For local pickup, please ensure that parcels are collected within 5 days once the status changes to "Ready for Pickup." 4. **Completed**: Orders with this status have been either shipped or picked up locally. 5. **Cancelled**: Orders are marked as cancelled due to nonpayment or stock issues. These statuses provide clarity on the progress of your orders and help ensure smooth processing and delivery.

PAYMENT

What Payment Methods Are Accepted?

We offer multiple payment methods for your convenience, including PAYTM, GPAY, UPI, and PAYU. You can select the payment method that best suits your preferences during the checkout process. If you have any questions or need assistance with the payment process, feel free to reach out to us. We're here to help!

What credit cards do you accept?

We accept a variety of payment methods, including VISA and MasterCard Rest assured, you can use any of these major credit cards to complete your purchase with us. If you have any questions or encounter any issues during the payment process, please don't hesitate to contact us for assistance. We're here to ensure a smooth and secure transaction for you.

ORDER AND ACCOUNT

Is the product in stock?

We make every effort to keep an ample inventory to fulfill your needs. However, in the unlikely event that a product is out of stock, we will promptly notify you when placing your order. Rest assured, we'll make every endeavor to fulfill your order within 30 days. Your payment will only be processed once your order is ready to ship. Thank you for your understanding and patience.

How do I place an Order?

To place your order, simply select the item(s) you wish to purchase and add them to your shopping cart. Then, proceed to the checkout page where you'll be prompted to fill in your personal information and complete the payment process. Please take a moment to review your details carefully to ensure accurate delivery and receipt of all necessary information. We appreciate your attention to detail and look forward to fulfilling your order seamlessly. If you encounter any issues or have any questions, feel free to reach out to us for assistance.

Do I need an account to place an order?

Yes, in order to make a purchase and complete the payment, you will need to create an account. Your account not only facilitates the ordering and payment process but also allows us to maintain your purchase records and history for your convenience. This ensures a smoother shopping experience and allows us to better serve your needs. Thank you for understanding and for choosing to create an account with us.

How Do I Track My Order?

To check the status of your order and view tracking details, please visit our website and log in to your account. From there, you can access your order history and track the progress of your current orders. If you have any questions or need further assistance, feel free to contact our customer support team. We're here to help ensure a seamless shopping experience for you.

Where is my Parcel?

After the payment is authorized, you will receive an email containing your order number. You can then track the status of your order by visiting the "My Orders" section on our website. Once your order has been shipped, you will receive a warehouse dispatch confirmation email, which will include a tracking link. This link will allow you to monitor the status and location of your order at any time. If you have any further questions or require assistance, please don't hesitate to contact us. We're here to help ensure a smooth shopping experience for you.

I ordered the wrong product. What should I do?

We are open to considering product returns, however, please note the following terms and conditions: 1. A 25% restocking fee will be applied to returned items, in addition to any shipping and handling charges. 2. The customer is responsible for covering the shipping charges to and from iFuture Technology for both the returned product and the new replacement product. 3. Prior authorization from iFuture Technology is required for all returns, and the items must be shipped back to us within 7 working days of receipt. 4. Products must be returned in the same or equivalent packaging (e.g., cold and insulated) as originally dispatched by iFuture Technology. Once we receive the returned item, we will dispatch the replacement product accordingly. If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact us. We're here to help ensure a smooth process for you.
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